My Daughter had a phone call whilst she was in work, telling her off for speeding twice within 10 minutes on the previous day. This upset her as from day one she's been a very careful driver as she truly values her independence, knowing what a luxury it is to have the use of a vehicle. The speeds given were very excessive, but the interesting point was that the car was actually parked at the house when the speeding events were alleged to of taken place, and in fact the vehicle hadn't move all that day. We had no apology from them for the mistake, and later on we saw that her driving score was then damaged. We kept the policy as it was paid for until it expired. Needless to say we have swapped to another company with no black box. Our advice is if it's the only way to get insurance have a black box, but challenge straight away any incorrect recrdings.