In my opinon (I may be bitter or not) but the company try to either obtain more money at every opportunity they can (shock) or just make your life a tiny bit worse. I have had a problem with exceeding my miles, which I phoned them up about and just said okay I will sort it out but I will definitely be leaving the company after it all happens because they never explained to me that there are many additional costs to purchasing miles depending your score. The next day I checked my mile limit has gone up so I assumed they decided to just give me extra miles, which was misleading of them. Today I got an email saying I exceeded the limit and that I need to pay. The increase in my limit was due to their error yet I'm the one who is paying for their mistake as I have been driving more due to the limit increasing. They are charging 418 pounds for 3,000 miles when my speeding score is 98/100. I think it's ridiculous that a company can't do anything about charging you so much money for everything. They are not helpful and don't help young drivers in my opinion and I am a young driver myself. I wouldn't recommend and I am very positive I will be changing company as soon as my insurance finishes in 2 months.