I agree hold time is unacceptable and my call was dropped on multiple occasions. The tracker says my driving score is low due to harsh breaking. I have an old car with older breaks (about to be replaced) - I think they should take this into consideration. Other fault is that my car has broken on two separate occasions and I have had to pay over £200 for a new tracker to be installed. Not sure why they can't use the old tracker. I have offered to swap the old tracker myself (as my dad is an autoelectrician and has fitted them on multiple occasions) but was refused. Cheap insurance if your car is unlikely to break. I've been with them for two years and am about to renew for another as prices are always competitive. Staff are helpful and friendly - shame the call waiting time is so long.