Awful company. Don't waste your time or money. Cancelled within 14 days due to finding out that A) they were going to charge me £180 for installation of blackbox (no mention of this online hmm..) and B) that another provider would fit my blackbox for free AND only charge half the amount as a deposit with breakdown cover included as standard (premium was also a tenner cheaper, go figure). After waiting 45 mins to get through to someone to cancel, they told me they would charge £50 for the time I had driven (just over a week, fair enough I suppose) and a £60 cancellation fee (not 100% sure they can do that as I was in my 14d c/o period but whatever). This would be taken off the deposit I paid which they would refund to me "within" 30 days I could just about grit my teeth and leave it at that if it wasn't for the fact that their "within 30 days" and my "within 30 days" seem to be two different things. It's been well over a month and I am STILL waiting for my refund. I'm now sitting with a ridiculous amount on my credit card as I had to pay the other companies deposit up front also. (although even with all this hassle and charges I have still saved around £300...). I should also mention when I chased it recently, they initially had the refund amount down for me as £100 less than it actually was...I pray this has been corrected or I'll have to bear another 45 min phone call... Do yourself a favour and go with admiral, direct line, or just anyone who has at least a two star review