What went wrong? Well the list is as long as my arm but here is my main gripe. Rip off Britain at it's lowest. Took policy out for my son (17) got a fair price for 5000 miles. started paying direct debit to find after 3mths it had increased by an extra £40 per mth, what's this I ask them, reply was they had estimated my son would be going over the annual mileage and that it needed topping up. This was done without my consent so I told them to cancel, and I would pay nearer the time as a 1off payment because I would be paying interest on the extra added. Cost to me, £60 admin, WTF, for doing something I would not have agreed to A*holes. Now they contact me 3 mths later that increase of mileage is needed, ok I will pay. 1000miles £70, 2000 miles £280? what! 4 times the cost but only twice the distance, queried this and that is how they calculate cost.(someone needs a calculator) Paid for 3000 miles @£358 with another admin fee of £60, hey I already paid that can you waiver this (she spoke to manager) NO. This company is only out to take your money, god help us if we had an accident, I imagine they would come up with any excuse to avoid paying. STEER CLEAR OR PAY THE PRICE. I have rambled, but I am annoyed we really are powerless when dealing with companies like this who take and do not give be warned!