Shocking company from start to finish. They lured us into the site saying that the excess was the lowest price. Only when we got through and put all the details in did the price go up and the excess went from £300 to £600. They then wouldn't accept email proof that my Son had named driver learner insurance until I had to read the letter to them. Customer service is shocking and the music is dreadful. They keep you on hold for at least 10 minutes before answering. They installed a black box which is clearly inaccurate as it pinpointed my son in a road he was never on. They had it investigated and one person said he wasn't there and one person said he was! They clearly don't know what they are doing. They told us we could cancel the insurance before they cancelled it and when we tried they said we couldn't do it as it had already gone through? This means now we have been told different things by different people all working for the same company. Wouldn't let me speak to a Manager. We've now asked for all of our call recordings and data from the black box under the GDPR act so that we can prove what we were told originally. The one customer assistant was so rude and hung the phone up on me when I asked her to hold on for a second whilst I spoke to my husband, which of course made me have to call back and hold again for another ten minutes. KEEP AWAY FROM THIS COMPANY. Quite clearly all of the "anonymous" reviews are from the people that work there. KEEP AWAY unless you want to spend endless hours on the phone and endless money when they make ridiculous charges.