My daughter took out insurance with this company nearly 2 years ago, no problems at all or with renewal, the black box was great, no problems. We spoke to them 2 times about change of vehicle, first time they advised us that Aviva might not cover the new car and cancel the policy, second conversation yesterday was an eye opener! cancelled insurance and when i queried no cover they said my daughters new car was too expensive for them to cover, chap also said if we found aviva on comparison site they would offer us a quote but because of cancellation we couldnt use them. Which is really confusing as they said aviva had cancelled when what they really meant was that Fresh had cancelled and then charged us a fee as well, then told us my daughter would lose her no claims because she cancelled! Waiting time to get through was really bad as well, Baware.