This is an appalling company to deal with full of hidden costs and incompetence. My son took out his first insurance with them and had a black box fitted. He shares his time across two addresses which he told them about initially but they didn't put this in the policy so when the Blackbox picked up the different overnight parking he was quoted £400 on three occasions to be further insured, in addition to his £1200 policy. When I stepped in and called the quote suddenly changed to £30 plus an admin charge of £65 when it was their admin error in the first place! I didn't really want my son to continue to be insured with a company with this standard of customer care but they have you over a barrel - to cancel, we would only get a refund of £669.16, so £600 for 5 weeks insurance! As soon as this year is up we will avoid using this company and I have very little trust that they will be any use should we need to claim. My advice is shop around - don't use these guys because you think it's cheaper - you will get ripped off!