WORST CAR INSURANCE COMPANY GOING!!!! They sent someone out to fit my black box (I’ve had two with my old car with a different company and never had any issues) I now have a bigger newer car so again was thinking all would go well! Nope! The man that came to install it took my keys and told me to wait in my house until he was finished, fine, no problem! He called me to say all was done after about 45 minutes only to be told ‘your blackbox is all done but I have drained and killed of your car battery so your going to need to get a new one, I’ve spoken to my manager already and he said it isn’t my fault and there’s nothing we can do so don’t complain’ they have since cancelled my policy and refusing to refund me because apparently it’s a problem with my car battery so not there fault! I have had my battery checked by a mechanic and it is completely fine!!!! I’m 8 months pregnant! Missed a diabetic hospital appointment because I had no car to get there and now out of pocket my deposit and have had to pay out for a new policy with another company! There customer service is S***, not only can you never speak to the same one person, but they put you on hold for 45+ minutes and I was even laughed at down the phone by one of there young, inexperienced ‘customer service advisors’ do NOT use this disgusting company.