I took out a policy as a first time driver to then be told there was an extra charge of almost £200 to actually install the black box ( on top of the deposit ) .. no sort of communication in regards to arranging the black box installation and also a threat of cancelling the policy if it wasnt installed within 14 days. I then decided to CANCEL my policy with them and save myself the hassle, took 2 days to get through to actually cancel. They said they would deduct around £100 for the 2 days i had on th epolicy and that i had to wait 30 days fo my refund. I have in writing the amount to be refunded and the date it should be refunded by which is 30 days after actually contacting them to cancel. 30 days has now lapsed and no refund and no means of getting back in touch with them. Have already raised this with Gocompare, the Financial ombudsmen and the FCA. DO NOT TAKE INSURANCE WITH THIS COMPANY