Phoned up in regards to my policy being cancelled for poor breaking. My call was immediately answered by a girl called Rachel to which I explained why I was still receiving a low breaking score despite driving more carefully. She actively went out of her way and made calls to the people who monitor my black box and found that there may have been an issue with where I was parking for work. She renewed the cancellation for another week with the expectation that my score will improve now that I will be parking elsewhere. Although she could not guarantee my policy won't be cancelled she will be making a good effort to help me and will call me back in a week to discuss the matter further. She has taken away a lot of my stress from today and yesterday and I am very thankful. My experience with autosaint so far has not been too pleasant and I think there should be more in the way of making contact with customers regarding warnings then just automated texts. People like Rachael are a very redeeming quality about Autosaint though and I give her very high praise for doing her absolute best to assist me in this stressful time.