This says it all. Two years of stress and sleepless nights for my complaint and thus claim to be fully upheld and still AXA ignore everything...even the Financial Ombudsman! Hello, I take this opportunity to confirm that my offer has expired. I take this opportunity to remind you that you are bound by the terms of the Final Decision made-out by the Ombudsman. I require payment of the full balance no later than noon Friday 13 August 2021. If AXA does not pay the full balance by the said date then I will commence legal action. AXA will be liable for my costs, fees and any other court fees thereto. I also require from the AXA CEO a full and complete apology for your utterly atrocious, dispicable and totally unprofessional conduct. Thank you.