I have been trying to contact AXA for the last couple of days! I had an accident 3 days ago. My car is still at the compound it was towed to. Not even arrived at the garage. I do not know if it is repairable or what??? The Garage say they haven't received authorisation to collect the car. They suggested calling AXA. What a joke!!!!! I am on my sixth phone call now. Each time, I am cut off, when the person i am talking to is in mid-sentence! You would think they would call me back, right? No, they don't! I pay for a courtesy car, but i am having to get taxi's to and from work. Until the garage receive my car, to assess the damage, they cannot allocate me a courtesy car. I literally do not know which way to turn. I WOULD NEVER, EVER USE AXA AGAIN!