I have been a customer for close to 10 years, Axa cancelled my policy without informing me, I renewed via phone call on 28/5 where I paid the deposit & first month upfront, at this time I informed the CS rep to change my account direct debit over as I had closed the original. I was told this had been done.. I thought no more about it. My car broke down on 19/10, when I rang to enquire about breakdown service I was told my account had been cancelled but could not be told why? Resulting in my car being towed/ compounded which I then had to pay €120 towe charge myself to get my car back. I contacted Axa to try and resovle this who informed me the policy could not be re-instated and I would need to start a new policy and pay the deposit etc AGAIN! Still nobody can actually tell me why the account was cancelled I am assuming the DD was never changed over, there is a phone record of the conversation on their database should they wish to check facts. I received 0 txts, 0 calls, 0 emails & 0 letters for the cancellation. Disgraceful. No claims bonus letter, please & thanks!