Hit an animal on a country road aat 222:00, informed AXA the next day, 3 days later a company called Copart picked the car up to then hold it in a yard for 7 days. AXA said I couldn't have a courtesy car unless it was deemed repairable by Copart. After several phone calls and in answered emails, Copart eventually said it was deemed repairable, AXA then informed I still couldn't have a courtesy car until it was picked up by the garage that was going to do the repairs. Was phoned the next day by fix auto network to arrange the collection and repair of my car, told the garage that would fix my car would be in touch. 2 days later, car still in yard as AXA hadn't given COPART permission to release car. It has now been 2 weeks since my accident, still no car, still no courtesy car, and garage believes they will get my car tomorrow, but has no idea when car will be fixed as it will depend on IF they can get parts. It's a Mazda 3 not a limited edition Bugatti. Avoid AXA at all costs, they completely do not care about customer service.