DO NOT USE THIS COMPANY!!! Took out AXA Damage Refund Insurance for our car hire in Alicante, Spain via the website - booking & payment process very easy, however we were victims of car vandalism by a group of youths whilst our car was parked overnight so processed our claim upon our return to the UK. Their policy states "Once received, we will be in a position to give further consideration to your claim and will be in touch with you within 5 working days of receipt of your documents.” Nearly 4 weeks later & countless emails we have received no update on our claim & they only operate via internet so you are unable to chase or discuss; they just send you an automated email saying they received your email & have attached it to your case number but nobody responds to your query or request. Applalling customer service, sorry no customer service at all. So frustrating that we are victims and are being completely ignored by the company who have been paid to help us.