My brother has been waiting 7 months after his car got hit on a roundabout by a bus. He suffered injuries and also his mental health has suffered from this accident as he is reminded of it every day as he has to ring this company every other day and no one will take the time to talk to him and help him. His car has been sent to 3 garages and still can’t be fixed. The company had spoken to him terrible on the phone really rude. He just wants his car back or money to get a new one. His car was like brand new before the accident and every time they give it back they can’t get it back to the value it was before the crash. It will take him to actually get a solicitor to sort it as they won’t help in anyway! Absolutely disgusting don’t insure with this company.