You have had my wrong address for the past 9 months which has meant I have not received my bill nor any reminders. Instead of contacting me via email or phone you send a 'poursuite', again to the wrong address. I find out only because i receive notifications from the PostOffice and then the Poursuite office had the courtesy of telling me who it was from. I have spent over an hour waiting online to try to talk to somebody about this confusion only to listen to, quite frankly, awful music and have no help. Finally i find a QR code somewhere in 'myAxa' and pay 'my dues', despite it saying that i cannot pay and have to call the hotline number. I am also able to change my address myself and will be looking to change my insurance and to leave AXA. A company who seems to skip to inhumane manners to receive money before simply contacting their customers and whereby it is completely impossible to speak with anybody about this matter.