Took Axa insurance out for a trip to Thailand in March 2022. Three days before I was due to go, I contracted Covid.,so was unable to fly. I made a claim, and was asked for the usual evidence (Flight ticket, policy number, evidence of Covid, airline letter of non-flight etc) They continued to ask me for the same documents over and over, even though I had already supplied them. Finally, they said "We possess all of the documents we require. We just need to check through everything, to see it is all in order" The last email I received was over two months ago, and absolutely nothing from them since, despite me having written several emails to them. Their policy seems to be to take your money quickly, then forget you. I am now in the process of going down the legal route to chase them. How can they still be in operation, blatantly ripping off customers? PLEASE DO NOT USE THEM!!!!!!!!!