I recently had the misfortune of relying on AXA Travel Insurance for a trip, and my experience with their services has been nothing short of abysmal. I strongly advise against choosing AXA Travel Insurance for your travel needs due to their unreliability, sluggishness, ineptitude, and overall uselessness. First, their investigation process is a never-ending saga that seems designed to test one's patience. When I had to file a claim, I expected a timely and efficient resolution. However, AXA proved to be anything but efficient. The process has dragged on (and on) for an unreasonable amount of time, causing me unnecessary stress and anxiety. Their total disregard for customer needs was simply disheartening. The contact from AXA throughout the investigation was beyond frustrating. I constantly found myself waiting for updates, only to receive minimal information, a request for more details that could have been requested since the beginning of the process, or no response at all. It felt like I was being left in the dark, uncertain of the progress or outcome of my claim. In the end, dealing with AXA Travel Insurance has proven to be a hassle that is not worth the time, effort, or money. Their slow and unreliable service and ineptitude and lack of communication have left me feeling frustrated and disappointed. I had expected a reliable and reputable insurance provider, but I got an agonizing experience that I would never want anyone else to go through. I cannot stress enough how strongly I discourage anyone from them, just save yourself the headache and find a more reputable insurance provider that values your time and well-being.