If there was an option to give no stars, this what this company would have got... Please dont get travel insurance with these people. I purchased mine when buying a package holiday with jet2. I wasnt aware it was axa as they state that insurance is with someone else (didnt state it was underwritten by axa). My claim is still ongoing and I won't give up, next stop will be the Financial ombudsman. I was told a few days before our trip abroad that I was not fit to fly by my g.p. this was back at the beginning of April This resulted in us having to cancel our trip abroad. To say we were gutted as a family was an understatement. I opened my claim and sent requested information using their online portal, then heard nothing until several working days later via an email requesting all the same information to be sent online. I complied. Again waited several working days then the request for a medical certificate came. This was on top of a letter from my g.p. my g.p. fees for this were £30 as he'd already provided necessary info. Again waited 10 working days and heard nothing. Rang them on the 10th May to which they told me they'd put an urgent request on my claim. Heard nothing and rang them again on the 17th May. This was when one of their agents said that it was all complete and I was just now waiting on a settlement letter and should expect this in 5 to 10 working days, I hasten to add that i asked her to check if they required any other information and was told they did not need anything at all. 23/5 I received an email wanting access to my full medical history 2 years prior to my travel date (has to be a pdf) so no screenshots of my medical history from my nhs app. Rang them 24th May. Asking why they needed this information and why I was told to expect a settlement letter. Agent just said that it was the medical team that had requested it and their was nothing they could do. 4 weeks later I'm still trying to get full access to my medical history from my g.p. that fulfills the insurers request. This isn't a slur on my g.p. they are trying to help. Rang axa back today asking for the phone number for the ombudsman and clarification of what they were expecting from my g.p. they want my history as one download able pdf document which includes meds, consultations and test results. This is information they have already had?! It was at this point that I looked at their reviews. 🙈😕 I can't tell you the amount of stress and anxiety this is causing. The lost hours, days and minutes. I expect there will be many more but I have not yet given up.