Very misleading - I made a decision to go with Axa for my car insurance based entirely on the information that i was given over the phone. I explained the situation with my current NCB fully, i was then put on hold so that the adviser could speak to the NC team. She then came back and reassured me that based on what i had said, they could accept this. I then agreed to go ahead with the policy. Once my NCB documents were sent, i then recieved an email back stating that they could not accept my document, for the exact same reason i mentioned before setting up the policy, and asked for a further £350. This was a total waste of my time on the phone, both setting up the policy and using my 14 cooling off period. I am now waiting for my refund to be processed. I feel that i was mislead and was told anything in order for me to take the policy, in the hope that i would stay on and pay the extra.