My husband had an accident he wasn't seriously hurt but his car needed to Be towed we was told they would be there within 4. Hours so we waited and waited 5 hours later called them up and the office was closed so we went home I called the next morning to ask what happened and nothing had been logged for the car to be taken and one for us to take so again waited for around 3 hours then to our horror that hadn't sorted us a courtesy car so waited on the phone for another hour to get through to be told we can have a car but would be a fiat 500 that would be fine for a person or a normal height but my husband is 6ft8 and 19stone When we said this to the person on the phone they basically said not my problem went to the garage to collect the car and the man said I'm sorry I can't give you this car as you won't fit in it which me and my husband new anyway so finally got a car that he fits in now waiting to find out weather our car is a right off week and a half later we didn't hear a thing from them and we have a holiday approaching so I called them to say about it and then they said I have to bring the car back cause I are not allowed to take it on holiday with you i finally give up arguing with these people but I do warn everyone DO NOT GO WITH THIS COMAPANY!!!