These people take ages with everything, their communication is very very very poor. Had an accident a week ago, still waiting to find out if my car is a write off or not, have been told both by different agents. Been asked to send them a photo of my licence for further check after they tried to put up my premium claiming I provided the wrong information on the policy (I did not), the address I've been repeatedly asked to send this to does not receive mail, although I tried sending it on 4 different occasions now, all I got in response was threats to cancel my policy if I don't comply. If you call their customer service, get comfy because you will be on hold for 40+ minutes after which it will just cut off with no reply. When they do call, they do it from a withheld number so if you have any further questions, you can't call them back. When they tell you they'll get back to you shortly, they mean maybe in a few days if you're lucky. Really not happy with this company, been a week, still don't know if I should be looking to buy a new car...............