Got a good deal online for my car insurance. Now for the last 4 days I have been trying to get in touch with then. Spent hours on the phone still haven't been able to speak to someone yet. Was even cut off after the first ring. Have also sent emails still haven't received replies. Excuse: very busy that little voice says every 2 minutes. Clearly there is a problem there. Unacceptable. If they can't cope with the work load they should be looking for a cleaning job or employ more staff instead of tarnishing a world reputable company. I know who I will be with when I need to renew my insurance...not with them!