I used them to insure my household move from Dubai to Europe (NL), filed a claim when my car was damaged (they walked on the hood!) and repainted. They accepted the claim, but its been 5 weeks since they told me to get the claim paid out. Always the same feedback : "we'll ask our accounts department". They never follow up and I have to contact them again. Do not use them, you will get needless frustration and stress from this company. Also the moving company ISS WW movers who happily sell you this insurance are useless in resolving the insurance part. By the feedback they give, I can see they deal with it regularly and routine based feedback. Be wary to use either of these companies.