Involved in an accident one afternoon last week which wasn't my fault - spent 2 hours trying to report it during working hours. Eventually it was answered by an out of hours company who took all the details and said I would be called on Monday morning. No call came on Monday or Tuesday morning. Called back and spent another 30 mins on hold. Eventually someone answered, asked me to confirm date of accident and then put me on hold for another 15 mins. Upon answering that call the person refused to talk to me as I was the named driver not policy holder. I put them on hold to get the policy holder and returned to find they had hung up! Another 20 min wait to get through again and finally a helpful man took my details. In the meantime Hastings Direct had contacted me 3 times to intervene as the other party had admitted liability. Called them and it was answered immediately and they were helpful. Let's hope the repair through them proceeds as smoothly - Won't be using AXA again.