I have been waiting over 6 months for AXA to sort out my claim after my car was hit by another car who's owner had failed to put on the cars handbrake. this happened in Calais last year. The owner of the vehicle admitted fault and all the drivers details were sent to AXA including their insurance, licence. name, address, photos etc. After making numerous calls and always being kept on hold unreasonable amounts of time before being fobbed off by someone who could not care less i have had no feedback for several months. AXA have contacted me today, not with any response but to advise me my renewal is due at an increased cost of 25% on last year which was also up a similar amount on the previous year. despite over forty years of no fault accident free driving. i am frustrated and disgusted and will be contacting the insurance services onbudsman to attempt to resolve what Axa can't or won't.