I was notified in February this year that I had been in an accident in January 2017. Wrong! I had definitely NOT been in any accident at all. It turns out it was in an area where I've never ever been. I wasn't told where this accident (or incident as they kept referring it to) had happened until the following day. AXA told me that they had contacted the other insurers who said that It 'sounded like the same car!!! Never mind confirming the correct vehicle registration number. I kept denying this claim as it definitely wasn't me but AXA asked me to send photos of my car. Therefore I sent thousands of photos from every which way but loose. I also obtained witness statements from everyone I was with at the time of the supposed incident and sent these off to AXA. Also a written statement from myself denying the incident. When I was initially told about the accident it was in an entirely different name but still my car registration. I also sent them a photo of myself as I was asked for the card part of my driving licence showing my picture. . I don't have one due to still having my original paper driving licence This makes me think it was a mix up with the reg. This notification all happened the day before my birthday and two days prior to flying to Australia. So I will never forgive AXA for a). ruining my birthday and b).ruining my holiday. As I have not heard anymore from them (not even answering the phone ) even though I was given the name and email address of the claim handler.I have asked for an apology from AXA.p as I was made to feel guilty until proven innocent. To date I have not heard anything. My renewal is due any day so I will hopefully receive that notification and they will quickly receive my reply. No way. I will never go with AXA again.