AXA probably the worst insurance company in existence. I booked a hire car for my arrival in England and paid for both the rental and the insurance. The names that came up were Cartrawler, another very bad company and AXA. My insurance documents were sent to me by email in Spanish. I replied to the sender requesting they be sent again but in English, I also requested a receipt for my payments. The reply I got said that this site is only for sending emails and cannot receive them. I telephoned AXA here in Spain but no-one there could speak English. I did try to tell them that I had insurance with them but they were not interested. I strongly recommend, stay well away from both Cartrawler and AXA. It took me two days on the telephone and internet before I managed to speak to someone who could help.