Terrible company. My father died from a brain haemorrhage whilst on holiday in Ireland. AXA sent our sensitive personal information to a stranger, recorded our data incorrectly including hospital admission dates, did not have the correct hospital he was in down in their records, spelt our family surname incorrectly (in some cases three different ways in the same document) and in the legal medical consent forms the surname was spelt two different ways. They did not record the fact that my father had died after we had informed them, leading to an extremely distressful telephone exchange - while I was trying to determine how to get my father's body home, the person on the phone was talking about whether he needed a nurse or was "medically fit" to travel... Claiming our expenses back has been no easier as expected and the the claims line have been equally difficult to deal with. Absolutely disgusting company, especially when you need them to do what you've signed up with them to do most. Avoid at all costs.