Easily the worst insurance company I have ever dealt with. Rang them an hour after an accident and made a claim. We were told we'd be contacted within 24 hours. Heard nothing after 3 days so rang them again to find they had no record of the claim , so had to go through the whole process again. They are insisting the car is a total loss yet the assessor at the auto body shop said it was repairable! What they are offering as settlement is not far short of robbery. Terrible customer service. Average 40 minute wait to get through and staff that aren't interested in what you have to say. Do yourself a favour and get your insurance elsewhere!!!