I have been waiting for a refund of €1,300 for 28 days now, very bad customer service and misleading information regarding the return of the money. I asked numerous times if I could call into the office to get the refund back on my card to which they would not allow - saying it had to go by cheque in the post. Meanwhile I went on holidays for 2 weeks and still no cheque. I contacted them to see what was going on and I was told that I had to call into the office with my card. I called in 5 days later (their weekday opening hours 9-5 don't suit me as I work full time) and 4 days later, the money still is not back on my card. Completely unacceptable and I will never be dealing with them again - a nightmare !!