I had an accident, where a car drove into my car from behind hitting my rear passenger side. I called the claim line but since it was a Sunday, it was an out of office. Spent 45 minutes on the phone explaining what happened. After everything, she told me someone will call me from AXA. After no one got back to me I called them during working hours who mentioned no one has sent anything through to them. Instead, they asked for all the details again. But what is frustrating is that I had to wait for 25 minutes before someone picked up. When the driver hit me, they took full responsibility, but my insurance says this is not the case and their system says this is a split. I called the driver back and he confirmed he was at fault, so I called AXA back and after waiting for 40 minutes nobody picked up and because I was at work I had to hang up. This is not a friendly company at all, their claim line is atrocious and their staff are not as helpful. I am so angry by the way they are treating me, I just don't want anyone else going this experience. Don't go with AXA, they are terrible.