So far I've been waiting for 5 days since my accident for them to call me with a date and garage to take my car to for repairs. I was told I would get a call back 24-48 after my initial call to report the accident, I didn't get the call so I called them....I was told as it's Friday it would be Monday now when I get the call....so I waited....the call hasn't come again so I've called them to ask what's going on....been on hold for 40 minutes so far and I've not spoken to anyone yet! Thought insurance companies were supposed to take the stress out of making a claim...these guys are disorganised cowboys. I'll be going back to Admiral or Direct Line at the end of my policy