Had an injury to my knee in Mexico. From the initial call to Axa insurance to get emergency health care to putting in a complaint about the awful non existent care I received they failed me at every opportunity. I was left in an ambulance outside the hospital for one and a half hours without pain relief while Axa decided if they would allow me medical assistance. When I was told I had to stay in hospital overnight it took Axa 9 hours to authorise the hospital to give me pain relief and a bed. Each time I contacted Axa I was told I would get a call back which never happened. I spent 11 days in pain with no help from Axa. They refused to take the doctors advice on me needing an ambulance to take me to an MRI scan so sent a minibus which they said was cheaper. I had to crawl into the minibus as i couldn’t climb up. Terrible customer service and care.