My husband had his car hit by another driver outside our house back in Oct 2017 while he was asleep - the other driver gave us her details and my husband called axa - he got a replacement car. The insurance wrote his car off and we bought another one at the fnd of October - it is now January 2018 and wd still haven’t received the money for the car written off. Telephone lines are only open 8-5 when my husband is at work and the last time he called he waited 45 mins to be answered to be told they were too busy to talk to him they would call back and he haxmt had a call back. We just want the money we are owed .