They don't even deserve the 1 star! Completely the worst company dealt with! I thought I was buying Travel Insurance with a reputable company who would be competent and professional in what they do and the service they provide but I was wrong! After being involved in an accident abroad, my family contacted the 24/7 medical claims line. They did not go through any verification process so have for one breached data protection but regardless of that, they failed to provide the medical support and any other support. I was left in another country suffering a serious head injury and skull factory all by myself when I thought I would be covered with this insurance. We have a list of around 15 failings from AXA who in an email have admitted and apologised in their failings however now that an official complaint has been emailed, we have stopped hearing from them. Solicitors will be instructed and we will make sure AXA respond to every call, message and email they have ignored! A total team full of incompetent unprofessional scumbags!