Made a small genuine claim for a stolen bag on holiday, AXA have put every possible obstacle in the way, we have complied with all requests including sending photographs of myself and my wife wearing the stolen sunglasses on previous day, as proof of ownership. Now they want receipts for everything in the bag, and the bag itself. This is not only impossible (some of the items are 3 or 4 years old, and the receipts long gone) but also a highly unreasonable expectation for an insurance company to have.
7 years ago
AXA Insurance has a
2.4
average rating
from
1,049
reviews
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