Having read some awful reviews I felt compelled to write a positive one. I have travel Insurance with AXA through my Lloyds bank account and to date have never needed to claim,however whilst on holiday in Majorca my son fractured his knee. AXA we’re fantastic they took care of everything rebooking my flight home plus taxis to and from and also another hotel. They also had to sort EasyJet’s mess when then cancelled our return flight and didn’t have any plans in Place or staff to deal with the problem, once again AXA stepped in and fixed it enabling me and my son to travel home - I personally thought they were amazing particularly as I was travelling alone with my son. When the flight was cancelled they called me all through the night with suggestions of alternatives as I was desperate to get home. Miguel in particular was outstanding 👍👍