I pranged my car and needed repair work to the off side door. It was taken away to New Bridge Accident Repair in Sydenham. I was astounded that they kept the car for five weeks to carry out a three day job which indicated that this garage had organisational problems. When they eventually contacted to have it returned to me, the only availability was during office hours which made it difficult. They refused to deliver it to my work address which is only 5 miles from where I live, so we agreed on delivery on 06/10/18. I stayed home purposely but it did not arrive nor any correspondence since. I have called Axa an astonishing 21 times, but they tell me that they cannot 'get through.' I sent an email to their complaints department but did not receive any further action from them either. I called several times today but no reply from the garage. I have emailed them and said I will be collecting my car on Saturday morning regardless and if they cannot accommodate this request I intend to report the matter to the police. Axa have done absolutely nothing at any stage during my claim and I am furious at the inconvenience this has caused. I have just undergone a hip replacement and cannot get in to the tiny courtesy car provided, and I have no choice but to leave my home for another apartment this weekend and have no car to help me do this. I would NEVER use Axa for anything at all again. Ever. The level of customer service is ZERO.