Following a water leak in our bungalow AXA sent their own contractors to repair our property. The job lasted 11 months. Unfortunately, 4 months later we had bubbled paintwork and warped floor boards so we informed AXA. This is now one year later and we are still waiting for another contractor to be approved to put our property right. We have had the “pleasure” of numerous contractors, surveyors and loss adjusters visiting our home, promises galore that work will be starting shortly and like a lot of other reviewers say, we’ve had to listen to a lot of lies (mainly from the loss adjustor). Whilst the people I’ve spoken to in AXA customer service have been sympathetic and apologetic I feel they too easily believe what the loss adjuster tells them. If they spoke to other people like contractors etc they might be more understanding of our frustrations. After all my policy is”like for like” and it was expensive. I’d like my life back please AXA!