Awful company that hires incompetent staff and dodgy surveyor who are not qualified. I have been subjected to a barrage of accusations for claiming for a loss of water claim that has damaged a joist and flooring. They have made up a story of how it is my fault due to an old repair on the shower tray. Well as no leak was present and the tray was repaired by the previous owner over 5 years ago and I had a surveyor our to aprise the home and he was very thorough (gave me alot of tops to increase the value of my home and something to get fixed that I hadnt noticed) he spotted nothing. But no in AXA eyes and their lying surveyor BVS it's my fault??? Even when I have been open and honest about it all.