Thieves, complete thieves. I was charged the full amount for cancelling a car hire policy through a third party. They allowed me to cancel, but kept all the money. Therefore making 100% profit without providing any service. An honestly ran company would warn customers before letting them cancel that they would not get their money back! What is the point of having the facility to cancel if you are losing the entire payment? You may as well let the policy stand. Smug and arrogant customer service staff, they almost sound happy to have caught you out with their small print and swindled you of your money. Do not use.