Me and my family watched someone ram our car repeatedly from our window. Axa blames me for this for 8 months. Wasn’t until my new insurance company found that Axa had put a 3900 pounds onto national data base as a fault in my name. I rang them and coincidentally they changed it straight away after 9 months of blaming me. I have been chasing them for two weeks every day for my excess back and they just lie to me on phone say they will email and don’t ..they now saying oh we have put your excess onto bank on Monday it’s thursday now and still no money gone in.. Really worried that Axa are doing illegal things ... they need stopping ASAP. PLEASE DO NOT GO WITH AXA FOR ANYTHING YOU MAY WELL SUFFER LIKE WE HAVE FOR 10 months