DO NOT USE!!!i am a tenant and my landlord has insurance with this company!! 4 months ago i had a leak in kitchen and they sent out iss who were exceptionally good and stripped the walls and floors back and provided drying equipment advising it could take 6 weeks to dry. Nothing i could do really it needed to be done so my kitchen was a building site back to floorboards and brick.6 weeks later the kitchen was dry and spent weeks waiting for someone to get in touch... A guy finally came said "yes we are willing to pay whats been quoted and you need alternative accommodation for you and your children while we get it done i have all the info i need and will get back to you in the next week....." NEVER HEARD FROM HIM AGAIN! After alot of chasing up a few weeks later a lady comes out to design a new kitchen... then never heard of again!!! Then few weeks later the insurance decides they are not willing to pay out all the insurance as they have decided the house is worth 40 k more more than it actually is!!! I am still waiting for payout, new kitchen, any news?? Also waiting for a refund on my electric for 6 weeks worth of drying equipment and alls they say is ask your landlord even though she has been paid no money or had no figures sent to her. Its school holidays and i am in my 5 th month of no kitchen. Got 2 kids that cant have mates round, cant cook properly no news of new kitchen. i have been promised time and time again over last 4 months and nothing has been delivered.