Just spent another 45 frustrating minutes waiting for AXA to pick up the claim line call. This is the third time. Their operative refused to discuss any aspect of the claim with me due to data protection as its my partners insurance and I am the named driver. Most frustratingly, they refused to let me speak to their manager and refused to return a call to discuss the matter. We were driven into the rear of our car by another driver. We provided AXA with their details. The other driver does not appear to of provided their details. Checks by our other insurer confirmed they were insured. AXA have listed the accident as a fault claim and our other car insurers are asking for additional premiums. I have little confidence that AXA will either pursue this claim or return a phone call to advise us of the situation. Unless something radically changes, we shall never purchase another AXA or its associated companies products.