The catalogue of mistakes from the start of a claim from AXA car insurance is too long to list! Needless to say that if you ever manage to get through - almost impossible unless you are prepared to sit endlessly on the phone - your complaint will only be dealt with if you are extremely lucky! They have comprehensive training in how to pacify a customer over the phone but a complete lack of training in accepting any responsibility for mistakes made and dealing with the issues successfully - broken promise after broken promise! Sole destroying AXA - someone please get a grip at the top of AXA!!!