Absolute joke. Utter shambles. Blood, sweat and nearly tears to get Axa to even pick up my vehicle after an accident. Eventually they agreed to pick the car up, but only if i agreed to cover ALL costs if the claim didn't go through. (bulling tactics). Car was written off, and given a hire vehicle over the weekend, then the hire car company ring saying it need to be given back with 12 hours notice. Do they think I camp outside the hire company waiting to give the car back, I have work and other commitments. Customer service is a joke. 4 hours on hold to be cut off because it got to 8pm when they close. Also ringing another Axa number off my partners phone to have someone answer that doesn't deal with that part of my claim. On hold again currently 2 hours on my phone and 1 hour 15 mins on my partners phone. Disgusting customer service from the start. I am only writing this review as i have nothing else I can do at the moment with both phones on loud speaker, no answer, so might aswell right a review. On a tiny plus note, When I got through to someone named Claire, she was really helpful when dealing with my situation. Really professional, polite and understanding. I just hope she answers the phone again when i finally get through, IF I get through.