Where Do I start? Someone went into the back of at me a round about and wrote my car off. Since then AXA has continuously messed up from taking my courtesy away from me a week early then after realising my policy says I have 2 weeks they gave it back, didn't help at the time because of my other half and son being in hoslital 25 miles away. Second time they asked if I wanted my pay out by cheque or bank transfer, after requesting bank transfer I get a phonecall from my old landlord saying a cheque has been delivered to my old address which I changed 3 months prior! Third time they took my excess off me when from the start of the claim they knew the 3rd party insurer admitted full responsibility and happily paid out. I had to phone and after realising they messed up I had to wait a week for my excess money. Fourth time I needed my proof of no claims, I phoned and asked what was the outcome as the other party admitted responsibility and paid out and I got told I lost all my no claims... After explaining to the person on the phone AXA's policy of not at fault and as long as the other insurer pays out my no claims doesnt get touched.. AGAIN they realised their mistake and sent me proof. Now I'm currently over a hour and a half on hold to AXA as my new insurer has tried to double my quote because AXA have not closed the claim case, if you want my advice please stay the hell away!